Frequently asked questions
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Which vouchers do you sell?
Prepaid codes for streaming apps that can be redeemed on accounts in Pakistan — currently tapmad Premium (1 or 12 months) and myco’s Premier League pass (3 months). Each product page says who runs the service, what the code gives, how long it lasts and how to redeem it.
Can I buy Netflix, Spotify or Apple Music vouchers here?
No — none of them currently has a voucher that a Pakistani account can redeem, so we don’t sell them. Netflix says its gift cards aren’t sold in Pakistan, and a card bought abroad only works if you pay for Netflix in that card’s currency (Pakistani accounts pay in rupees). Spotify no longer sells gift cards, and older cards only redeem on an account set to the country where they were bought. Apple doesn’t offer Apple Gift Card in Pakistan. Google Play gift cards aren’t sold for Pakistan and only work in the country and currency they were bought in. You can subscribe to these services directly, in rupees, in their own apps or websites.
Will the code work on my account?
Our vouchers are for accounts in Pakistan with the service named on the product page — a tapmad code works on a tapmad account, not in any other app. You redeem it in that service’s own app or website, signed in to the account you want to use. Not sure? Ask us before you buy: revealed codes can’t be refunded.
Does anything renew automatically?
Not from us. A voucher is paid once with KPay and covers a fixed period; we never keep payment details and can’t charge you again. The services also sell plans directly, and those can renew — tapmad’s own sign-up, for example, asks you to agree to recurring charges. If you set up billing inside an app, that is between you and the service: manage or cancel it in your account there.
When does my plan start and end?
When the service applies your code, for the plan length you bought. The service decides the exact start and end dates and any redeem-by date, and shows your plan’s dates in your account. If you already have a plan with the service, check with the service how a code combines with it before you redeem.
Who do I contact if something goes wrong?
If a code is rejected or says it was already used, contact us with your order number and the exact message — we check it with our supplier and replace or refund it. For anything after a code has been accepted — matches, channels, video quality, devices or your account with the service — contact the service, because it runs the app and the streams.
Can I send a voucher as a gift?
Yes. At checkout tick “Sending as a gift?” and enter the recipient’s name and email. They get a private link to the code as soon as your payment is confirmed. Make sure they have, or can create, an account with that service in Pakistan.
Someone asked me to pay them in voucher codes. Is that OK?
No. Banks, utilities, couriers, government offices and tech-support companies never ask to be paid in voucher or gift codes. If someone does, it is a scam — don’t buy or share codes, and contact us straight away if you already did.
Do you sell shared accounts or “family slots”?
No. We only sell codes that you redeem on your own account. Shared logins, borrowed profiles and resold family-plan slots usually break the services’ terms, and those accounts can be cut off without a refund.
How do I pay?
We accept KPay QR and KPay Request-to-Pay. At checkout either scan a one-time QR code with your KPay app, or enter your KPay mobile number and approve the request we send to your wallet. See How to pay for step-by-step instructions.
When will I receive my order?
Delivery is automatic and usually takes under a minute after KPay confirms your payment. Everything appears in your account (Orders and My library) and we email you a receipt. If a manual check is needed we complete it within a few hours during support hours.
Do you ship anything physical?
No. Everything we sell is digital and delivered to your account online. There are no shipping fees.
Is paying with KPay safe?
Yes. Payments are authorised inside your KPay app with your own PIN or biometrics. We never see or store your wallet PIN, card or bank login. Our site uses HTTPS everywhere.
I paid but my order still shows “awaiting payment”.
Keep the payment page open for a minute — it updates automatically. If it still has not updated, do not pay again; contact us with your order number and the KPay transaction reference and we will reconcile it.
Can I get a refund?
Unused items (codes not revealed, files not downloaded, content not played or streamed) can be refunded within 14 days. Faulty items are always eligible. Request a refund from your order page. Approved refunds go back to your KPay account. Full details are in our Refund Policy.
Do I need an account?
Yes — an account keeps your purchases safe, lets you re-download items and view your codes, and lets us verify ownership if you need support.
How do I delete my account or download my data?
Go to Account → Privacy & data. You can download a copy of your data or permanently delete your account at any time.