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Legal

Delivery Policy

Effective: 04-Nov-2026 Operator: [Your Company Legal Name]
StreamVoucher sells digital products only. Nothing is shipped and there are no shipping fees. Everything is delivered electronically to your account.

1. What we deliver and how

  • Voucher codes are added to your order page and to My library. They stay hidden until you click Reveal, so nobody looking over your shoulder (or into your inbox) can see them.
  • Redeeming happens in the streaming service’s own app or website, on your account with that service. Each product page shows the steps.
  • Gifts — if you send a gift, the recipient receives a private email link to the code once delivery is complete.
  • Every order also appears in Account → Orders and My library, and we send a confirmation email with a link to your order.

2. Delivery time

Delivery is automatic and normally happens within a few seconds (typically under 2 minutes) after KPay confirms your payment. In a small number of cases an order is held for a manual check (for example to prevent fraud, if a purchase limit is reached, or if a supplier code needs to be replaced). We complete these within 24 hours, usually much sooner during support hours (Mon–Fri, 9:00–18:00). If we cannot deliver, we refund you in full.

3. Gifts

If you choose to send a gift at checkout, the recipient receives a private link by email as soon as the order is delivered. Please double-check the recipient's email address — we are not responsible for gifts sent to an incorrect address that has already opened the gift link.

4. Availability and regions

Every voucher we sell is for a streaming service offered to customers in Pakistan and is redeemed on an account in Pakistan. What you can watch depends on each service’s licences for Pakistan and can change during the season. Each product page shows the service, who owns it, the region and what you need to redeem. We can’t refund revealed codes for a service or account you can’t use, so please check before buying.

5. Problems with delivery

If you paid but your order does not show as delivered within 30 minutes, do not pay again. Contact us with your order number and KPay transaction reference and we will resolve it. See also our Refund Policy.

Contact

Questions about this policy? Contact [Your Company Legal Name] (trading as StreamVoucher), [Registered business address], Pakistan — email [email protected] or call [Support phone] (Mon–Fri, 9:00–18:00).